Refund policy

We guarantee the quality of our products. If one of our products doesn't meet our highest standards of quality, we will replace it.

Our chocolate ships melt-free. If it arrives melted, we'll send a replacement or issue a refund, your choice.

We cannot guarantee refunds or exchanges for other damage caused by handling during transit or after delivery.

If we make an address mistake when shipping to your recipient, let us know and we'll gladly resend your order. If the address provided with your order is incorrect (for example, the wrong ZIP code or apartment number), we can resend it at your expense, if you choose.